1. Introduction

This Shipping Policy explains how Medixcy Private Limited (“Medixcy”, “we”, “us”, or “our”) handles shipping and delivery for orders placed through our website and mobile applications (collectively, the “Services”). It applies to purchases of products (for example: medicines, healthcare devices, consumables) fulfilled and dispatched by Medixcy or our authorized logistics partners.

2. Scope & Acceptance

By placing an order with Medixcy, you agree to the terms set out in this Shipping Policy. For certain products (for example, prescription medicines or temperature-sensitive items), additional terms, consent, or verification may be required before we can process and dispatch an order.

3. Order Processing

Orders are processed during our business hours. Processing begins once payment is authorized and any required prescriptions/authorisations are verified.

• Order confirmation: You will receive an email and/or SMS confirmation after placing an order.
• Verification: For prescription medicines or regulated products we may require you to upload a valid prescription or ID before fulfillment.
• Processing time: Typical processing time is 24–48 hours for in-stock items unless otherwise indicated on the product page.

4. Shipping Methods & Fees

We use a combination of our own logistics and third-party courier partners to deliver orders. Available shipping methods and fees depend on your delivery address, product size/weight, and the delivery speed selected at checkout.

Delivery estimates are indicative. Actual delivery times may vary due to product availability, verification requirements, courier capacity, or unforeseen events (traffic, weather, public holidays).

5. Delivery Timeframes & Availability

Delivery time depends on dispatch location, your delivery address, and the shipping method chosen. Some remote or restricted areas may take longer or may not be serviceable. During checkout we will show the estimated delivery window based on the selected address and items in your order.

• If an item is out of stock we will notify you and offer an estimated restock date, replacement options or the ability to cancel for a full refund.
• For orders requiring prescription verification, dispatch may be delayed until verification is complete.

6. Order Tracking

Once your order is dispatched you will receive a tracking number (where available) and a link to track the shipment with the courier. Tracking speed and granularity depend on the courier partner.

7. Shipping Restrictions & Special Handling

Certain products have shipping restrictions. Examples include:

• Prescription medicines — require valid prescription and may be restricted in some jurisdictions.
• Temperature-sensitive products — may be shipped with cold-chain packaging and have limited delivery areas/times.
• Hazardous or regulated items — may be unavailable for delivery to some regions or require special handling.

If your order contains products requiring special handling, we will inform you at checkout and may limit available delivery methods.

8. International Shipping

Medixcy primarily operates within India. International shipping may be available for select products and to select countries only. Customs duties, taxes, import restrictions, and delivery times for international shipments are your responsibility. We recommend checking local import rules before placing an international order.

9. Duties, Taxes & Import Charges

For domestic orders within India, prices shown at checkout include applicable taxes unless specified otherwise. For international shipments, customs duties, import taxes, and brokerage fees may apply and are usually payable by the recipient. These charges are not controlled by Medixcy and vary by destination country.

10. Delivery Attempts & Failed Deliveries

Our courier partners typically make multiple delivery attempts if the first attempt fails. If an address is incorrect or no one is available to accept delivery, the shipment may be returned to our facility. Additional re-delivery or return shipping fees may apply where applicable.

11. Lost, Stolen or Damaged Shipments

If your shipment is lost or arrives damaged, please contact Medixcy Customer Support immediately with your order and tracking details. For damaged items, retain original packaging and photographs of the damage — this helps with investigations and claims against the courier. We will evaluate each case and, where appropriate, provide a replacement or refund in accordance with our Returns & Refunds policy.

12. Order Changes & Cancellations

You may request changes or cancellations before an order is dispatched. Once an order is dispatched, cancellation may not be possible; in such cases please refer to our Returns & Refunds policy. If a cancellation or change is accepted, any applicable refund will be processed in accordance with our Refunds policy and the payment provider’s timelines.

13. Returns & Refunds

Returns, refunds and replacements are governed by our separate Returns & Refunds Policy. Please read that policy for conditions, timelines and procedures. Note: certain product categories (for example, prescription medicine, personal care items, and sealed healthcare consumables) may not be eligible for return unless the item is defective or incorrectly supplied.

14. Force Majeure

We are not responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, or transport interruptions. In such events, we will make reasonable efforts to inform affected customers and arrange alternative fulfillment where possible.

15. Privacy & Personal Data

We use the personal data you provide to process and deliver your orders, to communicate about your order status, and to comply with legal and regulatory obligations. For details on how we collect, use and store your data, see our Privacy Policy.

16. Contact Us

If you have questions about this Shipping Policy, your order, or delivery, please contact:

Medixcy Private Limited
Address: [Insert registered address]
Email: shipping@medixcy.com
Phone: [Insert phone number]