Terms & Condition

Medixcy Private Limited — Terms & Condition

Last updated:  October, 2025
 

1. Introduction

Medixcy Private Limited (“Medixcy”, “we”, “us”, or “our”) operates the website [insert URL] (“Website”), the mobile application [insert name] (“App”), and other related software, services and applications (together, the “Services”). This Privacy Policy explains how we collect, process, use, share, protect, and retain your personal information when you access or use the Services as (i) a patient, (ii) a healthcare provider/clinic/organization, (iii) visitor of the Website, or (iv) any other user (“you”, “your”, “User”).
By using or accessing the Services, or by providing your personal information to us, you agree to the terms of this Privacy Policy.
 

2. What types of information we collect

We may collect the following categories of information, depending on your relationship with us and how you use our Services:

2.1 Information you provide directly

• Account registration details: name, email address, mobile number, password (encrypted), date of birth, gender.

• Profile details: if you are a healthcare provider or clinic: business name, address, registration/license information, staff credentials, specialty, consultation fees, availability.

• Patient health and medical information: health history, symptoms, diagnoses, prescriptions, lab test results, medical records (when you use our Services to book, consult, or maintain your records).

• Payment information: when you make payments through the Services, we collect payment-card or banking details through our payment processor, billing address, transaction details (we do not store full card numbers unless explicitly required and securely).

• Communication information: messages, chat logs, email or phone support interactions, feedback, ratings, reviews.

• Marketing preferences: whether you’ve consented to receive marketing communications from us.

2.2 Information collected automatically

• Device and usage information: device identifiers, IP address, browser type and version, operating system, unique device IDs, mobile network information, the pages or screens you view, the features you use, your clicks and navigation.

• Location data: approximate or precise location (if you permit the App to access location services).

• Cookies and similar technologies: we or our analytics/advertising partners may use cookies, pixels, local storage, and other tracking technologies to collect data about your activity on our Website or App.

• Log data: timestamp, referral URL, crash and performance logs.

2.3 Information from third parties

• We may receive information about you from third-party partners, such as identity verification services, advertising networks, or other data suppliers.

• If you link a social media account (e.g., Google, Facebook) with our Services, we may collect data from that account as permitted by that social platform and you.
   

3. How we use your information

We use the personal information we collect for the following purposes:

• To provide and maintain the Services: register your account, allow booking of appointments, enable consultations, issue prescriptions, manage medical records, process payments.

• To communicate with you: send confirmations, appointment reminders, customer support responses, administrative messages, system alerts.

• To personalise your experience: customise content, recommend relevant healthcare providers, clinic listings, services.

• For marketing and promotional purposes (where you have opted-in): send you offers, updates about new features or services.

• For research, analytics and business intelligence: aggregate and anonymise data to analyse usage trends, improve our Services, develop new products.

• For security, fraud prevention and legal compliance: detect and prevent unauthorized access or use, comply with applicable laws and regulations, enforce our Terms of Use.

• To fulfill legal or contractual obligations, or to protect the rights, property, or safety of Medixcy, our Users or others.
   

4. Sharing and disclosure of your information

We will not sell your personal information. We may share or disclose your personal data in the following circumstances:

• With our group companies, affiliates, service-providers and vendors who perform services for us (e.g., hosting, payment processing, analytics). We require these third parties to handle data in accordance with this Privacy Policy and applicable law.

• With healthcare providers/clinics when you book an appointment or share records via the Services.

• With professional advisors (lawyers, auditors, insurers) as required.

• With governmental bodies, regulatory authorities, law enforcement agencies or courts if required by applicable law or if necessary to protect our rights, investigate fraud, or enforce our Terms of Use.

• In connection with business transfers: in the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

• With your consent: when you direct us to share your data, or we inform you and you agree.
   

5. Cookies and tracking technologies

We and our third-party providers use cookies and similar technologies to collect information about your use of the Website and App, to remember your preferences, to measure use of our Services, and to deliver targeted advertisements (subject to your consent). You can typically disable cookies via your browser or device settings, though doing so may limit functionality of the Services.
 

6. Data retention and deletion

We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements. When data is no longer required, we will securely delete or anonymise it.
 

7. Data security

We implement appropriate technical, administrative and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encryption (in transit and at rest), access control, network security, regular audits and backups. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
 

8. Children’s privacy

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information.
 

9. Your rights and choices

• You may update or correct your account information by logging into your account or contacting us.

• You may opt out of receiving marketing communications from us by changing your preferences or using the “unsubscribe” link in any marketing email.

• Where required by applicable law, you may request access to your personal data, request deletion, restrict or object to processing, or request data portability.

• If you disable certain cookies/tracking technologies or decline to provide certain information, you may still use the Services, though some features may be limited.
   

10. International transfers

If you are located outside India, please note that your personal information may be transferred to, stored and processed in India or in other countries where Medixcy or its service-providers operate. By using our Services and providing your information, you consent to such transfers. We will take steps to ensure that such transfers are protected by appropriate safeguards.
 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Website and/or via email. Your continued use of the Services after such changes come into effect constitutes your acceptance of the revised policy.
 

12. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, you may contact us at:
Medixcy Private Limited
Address:Okhla, Delhi
Email: info@medixcy.com
Phone:+919211497846